Do you want to return a product to us? No problem, we've made sure the process is as easy as possible. At SkatePro you can just register the return online and order a label for your local GLS parcel shop for only 9.95 €.
Alternatively, you can register online and either:
- refuse to accept the parcel on delivery
- send it back to us with a self-organized delivery service
Frequently Asked Questions
How much time do I have to return my order?
At SkatePro you can return your products within 365 days.
Where do I have to send the goods if I don't want to use SkatePro's Return Service?
Please be aware that the parcel must be delivered directly to this address and will not be picked up in a parcel shop.
How do I exchange a product?
You can easily return your products to us and place a new order for the desired exchange item. Once we receive and handle your return parcel, we will process the refund as registered in the return case (either to the original payment method or as customer credit).
Can I return every item?
No, not everything ordered can be returned. You can't return services that you asked us to perform to modify products and products which were customized to your needs. More details: Right of Withdrawal exceptions
Will I get the shipping cost refunded?
You will be refunded the shipping costs, if you return your whole order. This does, however, not include the return shipping costs. If you return part of your order, you will not be refunded the shipping costs. In this case, you will pay for both the shipping costs as well as the return shipping costs. Unfortunately, we do not do exchanges. If you wish to order a new product, you are always welcome to place a new order!